CWILL AI Chat identifies eligible customers after their orders arrive and invites them to leave a review in chat. Customers can rate products, add optional photos or written feedback, and submit reviews without leaving the conversation. All submitted reviews sync back to CWILL Product Reviews automatically.
Before you start
Make sure CWILL AI Chat is installed with the chatbot turned on.
Step 1: Activate CWILL AI Chat
Make sure to enable CWILL AI Chat in the theme.
Step 2: Enable Review Requests in CWILL AI Chat
In the CWILL AI Chat admin, go to CWILL AI → AI skills.
Find the Review Requests card and click Integrate or turn on the toggle.
Once enabled, CWILL AI Chat can invite customers to leave product reviews during support conversations. You can switch this skill on or off at any time.
Step 3: How it works for your customers
1. The AI sends a review invitation
When a customer's order has arrived, CWILL AI Chat can share the purchased items in the conversation and invite the customer to leave a review.
2. Customers rate products in chat
Each product shows a 5-star rating. Customers can tap a star to quickly rate the product.
3. Customers add details and submit
After rating, customers can add a written review and upload photos. Written reviews and photos are optional. Then they click Submit review.
Step 4: Manage reviews in CWILL Product Reviews
Submitted ratings, reviews, and photos are synced to CWILL Product Reviews automatically.
You can manage them from Manage Reviews in the CWILL Product Reviews admin. Synced reviews follow your existing moderation, display, and widget settings.