Overview
With the CWILL Order Tracking and CWILL Product Reviews integration, you can automatically trigger CWILL Product Reviews request emails when an order is marked as Delivered in CWILL Order Tracking.
This helps you send review requests at the right moment — when customers have just received their packages and are most likely to leave feedback.
In addition to email review requests, you can also display a review entry point directly on your CWILL Order Tracking tracking page. Customers can see the star rating section and click to write a review while checking their delivery status.
Setup Instructions for sending request after delivered
Step 1: Configure CWILL Order Tracking
Navigate to the CWILL Order Tracking app
Click on "Settings" in the left sidebar
Select the "General" tab
Enable Shopify Event Notifications
Locate the option "Send shipping tracking events to Shopify"
Toggle this option ON
Step 2: Configure CWILL Product Reviews Settings
Log in to your CWILL Product Reviews dashboard
Ensure review request settings are set to trigger "After Delivered"
Set your preferred timing (e.g., 5 days after delivery)
Integration Workflow
CWILL Order Tracking tracks your shipments and detects package delivery
CWILL Order Trackingsends delivery event to Shopify
CWILL Product Reviews receives the delivery notification from Shopify
CWILL Product Reviews automatically schedules a review request email based on your timing settings
Benefits
Perfect Timing: Send review requests exactly when customers receive products
Higher Response Rates: Increase review collection at the most relevant moment
Fully Automated: No manual intervention needed
Enhanced Customer Experience: Engage customers at the ideal point in their journey
Troubleshooting
If review request emails aren't being triggered after delivery:
Verify "Send shipping tracking events to Shopify" is enabled in CWILL Order Tracking
Ensure CWILL Product Reviews request trigger is set to "After Delivered"
Check that both apps have necessary Shopify store permissions
Best Practices
Regularly review integration settings
Monitor review request response rates
Adjust timing based on customer feedback
Ensure smooth communication between CWILL Order Tracking and CWILL Product Reviews
Configuration Tips
Choose an optimal time delay for review requests
Consider your product type when setting review request timing
Test the integration with a few orders to verify functionality
Setup Instructions for integration with tracking page
You can display CWILL Product Reviews review stars and a Write a review entry on the CWILL tracking page.
To enable it:
Activate the CWILL Product Reviews app block in your theme.
Go to CWILL Order Tracking > Tracking page > Appearance > Tracking results > Post-purchase hub.
Select CWILL Product Reviews.
Save your changes.
After enabling it, customers will see the review stars and Write a review entry on the tracking page.
To customize the style of the stars or review component, go to CWILL Product Reviews settings.
Support
If you need assistance with this integration, please contact our support team for personalized help.
Conclusion
The CWILL Order Tracking integration provides a seamless, automated way to collect valuable customer reviews at the most opportune moment.