This is useful when shipping and delivery timelines vary by region. For example, you can send review requests sooner for domestic orders and wait longer before requesting reviews from international customers.
How it works
When this setting is enabled, the app classifies orders into two types based on the order's shipping country or region:
Domestic orders: Orders shipped to the country selected in Domestic country.
International orders: Orders shipped to all other countries or regions.
The app checks the shipping country or region on each order, then schedules the review request email according to the matching timing rule.
The trigger selected under After fulfillment/purchase/delivered applies to both domestic and international orders. For example, if Purchase is selected, both domestic and international timing are counted from the purchase time.
Enable different timing for domestic and international orders
To set different review request timing for domestic and international orders:
1. From your app admin, go to Collect reviews.
2. Open the Email review requests section.
3. In Review Requests, make sure automatic review requests are enabled.
4. Set the main Email Timing for domestic orders.
5. Under After, choose when the timing starts:
Fulfillment: Count from order fulfillment.
Purchase: Count from order purchase.
Delivered: Count from order delivery.
6. Check Set different timing for domestic and international orders.
7. Select the Domestic country.
8. Set Email timing for international orders.
9. Save your changes.