Customer Support

Easily toggle the visibility of the total number of reviews

Disable the option for customers to write new reviews

Input a font name, and we'll match it for your widget

Control who can write reviews with three options:

- Everyone
- Logged-in Users
- Verified Purchasers

Customize required fields for review submission:

Additional product attributes are coming soon!

Carefully consider which fields to make mandatory

Balance between gathering information and making review submission easy

Ensure the settings align with your store's customer experience strategy

- Carefully consider which fields to make mandatory
- Balance between gathering information and making review submission easy
- Ensure the settings align with your store's customer experience strategy

Use permissions to encourage more genuine reviews

Customize fields to gather most relevant feedback

Consider your target audience when setting review requirements

- Use permissions to encourage more genuine reviews
- Customize fields to gather most relevant feedback
- Consider your target audience when setting review requirements

Manage your widget visibility with CWILL. Learn how to hide review counts, set writing permissions, and customize mandatory feedback fields easily.

Common Review Widget Display & Permission Settings

CWILL Product Reviews

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

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Search results

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Common Review Widget Display & Permission Settings

1. Hide Reviews Count

2. Hide Write Review Button

3. Customize Font

4. Review Writing Permissions

5. Review Submission Requirements

Best Practices

Customization Tips